I have a question about booking, pricing, payment

Why did I receive a 'credit card error' page when making my reservation?

When processing your payment we did not receive authorization for the charge from your credit card company.

You may complete your reservation and follow instructions provided at the end of the booking process on the necessary steps to take to make your purchase and have your tickets issued.

Will I be charged the full adult cruise fare for my infant?

As a general rule, yes, infants are charged the full passenger (adult or child) fare when traveling. However, rules and restrictions regarding young children vary by cruise line, and some cruise lines may offer special reduced infant fares.

For recommendations on traveling with infants, please call one of our cruise experts at 866-338-9536.

What should I do if I need clarification regarding my cruise receipt?

For questions regarding your cruise receipt, please phone one of our cruise experts at 866.338.9536 (Available 24 hours a day, seven days a week).

Important information to have on hand when you request this information:
Name
Cruise Booking Number
Trip ID

How do I know my reservation is confirmed?

At the time of booking:

Your reservation request is processed and your credit card is charged, for bookings where payment is required, when you click the "Complete Reservation" button.
The next page to appear is your confirmation page. The confirmation page provides you with a 12-digit confirmation code or Trip ID # as well as a review of your reservations.
A confirmation e-mail will also be sent to the address you entered when you were making your reservation. This e-mail will include your itinerary details.

If you do not receive your confirmation e-mail, please contact our Cruise Experts.

Do you offer group cruise bookings?

One of the best ways to save on your cruise vacation is to travel with a group. If you reserve eight or more staterooms on one sailing, you may qualify for discounted rates and onboard specials not available to other passengers. Just call a Travelocity Cruise Expert to book eight or more staterooms sailing together on one cruise and you've got a group.

Call a Cruise Expert for assistance toll-free at 866.338.9536.

Do you offer travel protection (insurance) for cruise packages?

Coverage varies by cruise line and tour operator.

Check terms and conditions to see if you can purchase optional protection.
If you have further questions about travel insurance for cruise packages please contact our Cruise Experts at 866.338.9536.

Can I use personal checks aboard the ship?

Some cruise lines will accept personal checks for purchases made on board, however some will not.

The Purser's Desk or casino will usually cash checks for as much as several hundred dollars.
Some cruise ships have an onboard ATM dispensing American dollars.
Many cruise lines offer onboard credit systems, which allow passengers to sign for all onboard purchases and shore excursions.
Passengers can sign up for the cards during the embarkation process or after boarding the ship by going to the Purser's Desk and presenting a major credit card. Some cruise lines will also accept cash instead of a credit card as a security deposit for the ship's onboard credit card.
An itemized statement will be delivered to your cabin the last evening of your cruise.

What does 'guarantee stateroom' mean on a cruise reservation?

A Guarantee refers to the cruise line's promise that the passenger will sail on a stated voyage in a specified price category or type of cabin, at an agreed rate no higher than would ordinarily apply for that voyage, which MAY result in an improvement of accommodation at no additional cost.

When you book your cruise reservation you have two options:

Cabin assigned at time of booking:

Your cabin is assigned at the time of booking. The benefit is that you know your cabin number and exactly where you are going to be on the ship.
If you are traveling with friends or relatives who are staying in another cabin this works well because you can have cabins assigned next to each other.

Wait and have your Cabin Assigned Later:

When you have your cabin assigned at a later point in time this is called a Guarantee, because you are guaranteed a cabin in the category** you have purchased (or higher). It is just that the exact cabin has not been assigned yet.
The benefit of going with a guarantee cabin is that you may be able to save a little money, and there is always the possibility of being moved up to a nicer cabin.
If you do not need to have your cabin located next to another cabin this may work well for you.

**Cabins are divided into different categories, one category for Penthouse Suites, one for Balconies, one for Ocean views, one for Inside Cabins etc.

How much of a deposit is required to hold my cruise reservation?

The amount of deposit for your cruise will depend on when you make your cruise reservation and how long your cruise is.

If you make a reservation within the period when final payment is due, you will be required to pay the cost in full, and no deposit will be accepted.
If the cruise reservation is booked with plenty of advance notice, deposit amounts can vary. As a general rule, expect to pay anywhere from $150.00 to $500.00 dollars per person as a deposit, depending on the length of your cruise.
A lower deposit is required for a shorter cruise, a larger one for a longer cruise.
Keep in mind that your deposit may also be higher if you decide to cruise over a holiday time frame.

Can I book multiple cabins at once for my cruise?

Currently, only one cabin can be booked at a time online.

If you need more than one cabin, you will need to book one reservation, then repeat and book the others.
For assistance by phone, please contact a cruise expert at 866.338.9536.

Can I use traveler's checks and other currencies while in port?

U.S. dollars and traveler's checks are accepted in most ports.

Many Purser's Desks will cash or exchange travelers checks, large U.S. bills, Canadian dollars, and British pounds.
The Pursers' Desk also provides currency-exchange information for each port.

Can I make cruise reservations by phone?

NWA Cruise Experts are available 24 hours a day, 7 days per week to assist you in booking your cruise reservations by phone. Contact us at 866.338.9536 for cruise bookings.

What should I do to request another copy of my cruise confirmation?

To request another copy of your cruise confirmation, please phone one of our cruise experts at 866.338.9536 (Available 24 hours a day, seven days a week).

Important information to have on hand when you request this information:
Name
Cruise Booking Number
Trip ID

What is generally included in the price of a cruise?

As a general rule the cost of the cruise refers to the cruise price only. However, by the time your agent presents the Cruise Package Price to you, it will more likely include any necessary extras (e.g. taxes, port charges, air add on).

What is not included: (Most of these are available for you to add on):

Tips
Insurance
Transfers (depending on the cruise)
Shore excursions
Shopping/ Spending money
Photographs on board
Any other extras not paid for

Emergency and other medical expenses (Insurance is available at time of booking)